337 Privacy Policy

This page describes what we collect when you use 337 and how we keep that data protected. We at 337 collect personal information only to verify your identity, process your deposits and withdrawals, and provide customer support. Our data handling practices comply with applicable privacy law in the jurisdictions where we operate.

When you create an account on 337, we collect your email address, password, and basic contact details. To unlock deposits and withdrawals, we require identity verification—you upload your ID document, and we store it securely. We also collect transaction records (deposits, withdrawals, game activity) to maintain your account history and comply with anti-fraud requirements. We do not sell your data to third parties, and we do not use your information for marketing purposes without your explicit consent.

Our 337 platform processes payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. Each payment processor has its own privacy practices; we link to their policies so you understand how they handle your payment data. We also work with third-party service providers for hosting, fraud detection, and customer support—all bound by confidentiality agreements.

What data we collect on 337

We at 337 collect data in several categories. Account registration data includes your email, password, and username. Identity verification data includes your full name, date of birth, ID document type and number, and a copy of your ID image. Contact data includes your phone number and mailing address. Payment data includes your chosen payment method, transaction amounts, and timestamps. Game activity data includes your selections, bets, results, and account balance history.

We collect this data directly from you during account creation and verification, and automatically when you use our platform. We do not collect data from third-party data brokers or social media profiles unless you explicitly authorize it. We do not track your browsing history outside 337, and we do not use cookies to identify you across other websites.

How we use your data on 337

We use your data for the following purposes:

• Account creation and management – to set up your 337 account and maintain your profile
• Identity verification – to comply with Know Your Customer (KYC) requirements and prevent fraud
• Payment processing – to deposit and withdraw funds through your chosen payment method
• Customer support – to respond to your inquiries via live chat, email, or phone
• Fraud prevention – to detect and prevent unauthorized access, money laundering, and other illegal activity
• Legal compliance – to comply with applicable law and regulatory requests
• Account security – to protect your account from unauthorized access and maintain platform integrity

We do not use your data for marketing, profiling, or automated decision-making. We do not share your data with third parties for their own marketing purposes. If we need to use your data for a purpose not listed above, we will notify you and request your consent before proceeding.

Third-party processors and data sharing

Our 337 platform relies on third-party service providers to operate. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners mobile banking, local payment, online payment, e-wallet), cloud hosting providers, fraud detection services, and customer support platforms. We share only the data necessary for each provider to perform their function. For example, we share your payment details with payment processors to complete your deposit or withdrawal, but we do not share your game activity data with them.

All third-party processors are bound by confidentiality agreements and are required to protect your data according to applicable privacy law. We do not authorize them to use your data for their own purposes. If a processor experiences a data breach, we will notify you as required by law.

Data retention and deletion

We retain your account data for as long as your 337 account is active. After you close your account, we retain your data for a minimum of five years to comply with anti-money-laundering and fraud-prevention requirements. After this retention period, we delete or anonymize your data unless we are required by law to retain it longer.

You may request deletion of your account and associated data at any time by contacting our support team. We will process your request within 30 days, subject to legal and operational constraints. If you have an outstanding withdrawal request or unresolved dispute, we may retain your data until the matter is resolved.

Account data

Email, password, username, and contact details retained for account duration plus five years.

Identity verification

ID documents and personal information retained for compliance and fraud prevention.

Transaction records

Deposits, withdrawals, and game activity retained for account history and audit purposes.

Support communications

Chat logs, emails, and phone records retained for dispute resolution and quality assurance.

Your rights and our commitments on 337

We at 337 recognize your rights regarding your personal data. You have the right to access your data—you can download a copy of your account information through your 337 dashboard at any time. You have the right to correct inaccurate data; if you notice an error in your profile or verification details, contact our support team and we will update it. You have the right to request deletion of your data, subject to legal retention requirements.

You also have the right to data portability—we can provide your data in a machine-readable format so you can transfer it to another service. If you believe we have misused your data or violated your privacy rights, you may lodge a complaint with the relevant data protection authority in your jurisdiction. We are committed to responding to all data requests within 30 days.

Cookies and tracking on 337

Our 337 platform uses cookies to maintain your login session and remember your preferences. These are essential cookies required for the platform to function. We do not use tracking cookies to monitor your behavior across other websites, and we do not use cookies for advertising or profiling.

You can disable cookies in your browser settings, but this may prevent you from using 337 properly. We do not use third-party analytics tools that track your activity across the web. Our server logs record your IP address and access times for security and troubleshooting purposes only.

Data security on 337

We protect your data using industry-standard encryption and security practices. Your password is hashed and never stored in plain text. Your ID documents and payment information are encrypted in transit and at rest. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to authorized 337 staff members who need it to perform their job functions.

While we implement strong security measures, no system is completely immune to breach. If we discover unauthorized access to your data, we will notify you and the relevant authorities as required by law. We recommend using a strong, unique password for your 337 account and enabling two-factor authentication if available.

Our 337 privacy commitments and contact

We at 337 are committed to transparent data handling. This privacy policy applies to all users of our platform, whether you access 337 from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported jurisdiction. Our policy complies with applicable privacy law in the regions where we operate. If your local law provides stronger privacy protections than this policy, those protections apply to you.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of 337 after such changes constitutes your acceptance of the updated policy. If you do not agree with our privacy practices, you may close your account and request deletion of your data.

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have violated your privacy, contact our support team via live chat, email, or phone. Our multilingual support team responds in English and Indonesian. Response times are typically subject to verification for live chat and up to 24 hours for email. For formal privacy complaints or data subject requests, mark your message "Privacy Request" in the subject line; these are routed to our data protection team and prioritized.

For more information about our terms of service, account policies, and legal obligations, please review our terms and conditions and about us page. You can also visit our FAQ section for common questions about account management, payments, and data handling.